SHIPPING && DELIVERY.
After placing an order you will receive an email confirming that your purchase was processed. Once your order has shipped you will receive a second email with a confirmation of shipment that includes a tracking number that can be used to track your package.
Domestic Orders- All US orders are shipped Priority mail via USPS and can be tracked at this link. Shipping takes 1-3 days after processing on all orders. Next day shipping is also available upon request via USPS Express.
International Orders - Delivery is by USPS First Class International and can take anywhere form 7- 14 days.
If faster shipping is desired, please inquire for your country before placing the order and special arrangements can be made for you at additional costs.
ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.
Please allow 1-2 business days for your order to be processed. Orders placed on Saturday and Sunday may begin processing the following Monday. Orders placed on Federal Holidays, will begin processing on the following business day.
To be eligible for a return, your item(s) must be unused and/or in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Including Jewelry, Accessories and Swimwear.
Items are eligible for refund on case by case basis. If purchased in a store, products are only available for exchange if purchased with a gift receipt. Refunds may be granted to online customers in the event it is store error that a product was delivered, damaged, or mis-processed.
Store credits and exchanges are available in most cases.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again for Reversals under "Closet Freekz".
It may take up to 7 days before your refund is officially posted. If it has been 7 days since you received a refund email confirmation from us, reach out in store, by phone, or on our contact page Subject: Refund // [Order Number#]
EXCHANGES.Items on case by case basis. If you need to exchange an item you will be fully responsible for the shipping costs. If you desire to exchange an item, Submit us an request on our contact page Subject: Exchange
Gift Cards are available and can be purchased at request. If you wish to purchase and send an item to a separate address as a gift, Please make a note in the comment box at purchase any special notes regarding the gift.
PRIVACY && SECURITY
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us on the contact form Subject:Consent.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by submission for on the webpage Subject: Privacy